Making UX Research Usable

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An end user rarely takes into account the diversity of the User Experience Design process when they reap its benefits. To be proficient in UX Design is to be proficient in a dozen other disciplines – namely user research, interaction design, information architecture, and visual design, among others. It is precisely for this reason that, while all UX designers ought to have … [Read more...]

4 Tools For A Successful Usability Test

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In this day and age of instant gratification, usability testing is often relegated to crisis situations when a website or an app does not perform to expectations. However, ask any conversion optimization expert and they’ll tell you that usability testing is not a complicated afterthought. It’s a necessary precursor to the launch of every successful online property. While it … [Read more...]

How To Use The System Usability Scale (SUS) To Evaluate The Usability Of Your Website

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Is your website usable? If your job depends on getting a definite answer to this question, then you should start using the System Usability Scale. The System Usability Scale (SUS) was invented by John Brooke who, in 1986, created this ‘quick and dirty’ usability scale to evaluate practically any kind of system. The SUS has been tried and tested throughout almost 30 … [Read more...]

Combining HEART With The Goals-Signals-Metrics Process To Determine Which UX Metrics To Use

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The effect on the User Experience (UX) brought about by a newly-implemented product change is something that is both necessary yet difficult to measure. This is because changes in the user experience tend to be generic in nature and may not directly relate to the quality of the UX or the overall goals of the project. At the same time the ability to measure this effect will help … [Read more...]

Mobile Usability Testing – From Recorders And Rigs to Google’s Tools

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Mobile internet is on the rise. According to research by Ofcom, the average time spent browsing on mobile devices rose by 2.5% between March 2013-2014. Indeed, smart phones are now the second most popular device for internet access, with some 23% of users choosing their phone over another device (according to this same report). A poor user experience can reduce traffic and … [Read more...]

10 Checkpoints For Initial User Interface Testing Of Commercial Web Applications

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User Interface testing has become an individual core testing process for both the Internal (employee accessing) and External (public) web applications. Here we are going to discuss the 'External' aspect, that is, the testing of applications accessed by users who do not work with the company that owns them. Typically used for commercial purposes, these applications include those … [Read more...]

Decontextualized Tests And Heuristic Reviews

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Sometimes the best way to test a product doesn’t involve the product at all. Decontextualized tests, or tests that do not involve the product, are generally geared to testing users’ attitudes on the product, or in generating ideas. But just because they may be more conceptual does not mean they are any less valuable as a source of data. In this piece, we will focus on card … [Read more...]

8 Usability Testing Tools When On A Budget

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Setting up a successful company with sufficient funding is difficult enough. However, for many startup founders, tight budget constraints are a grim reality. Financial concerns plague most new CEOs - which partly explains why 50% of small businesses fail within the first two years. There are numerous usability testing tools available. However, for the average entrepreneur, … [Read more...]

5 Guidelines For Setting Up A Usability Study – Startup Style

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No matter the size of a company, usability testing can be viewed as a luxury that all too often gets scrapped off the agenda as deadlines start to loom. In my experience of working in the young and vibrant e-commerce startup Mallzee, this issue crops up more than it should. When every penny counts, it’s hard to convince managing roles to invest time and money in user … [Read more...]

10 Guidelines To Improve The Effectiveness Of A/B Testing

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A/B testing is one of the best ways of improving the conversion rate of a website (when done correctly) but often times the number of successful A/B tests is low. It’s not that you’re expecting a winner every time but you should really be creating a winner at least 25% of the time. So how do you improve the effectiveness of every A/B test you run? By running tests that have … [Read more...]

UsabilityTools Review – More Research For Less Money

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UsabilityTools.com seems to answer the needs of UX researchers, designers and marketers all combined. It’s a comprehensive testing platform with 9 tools you’d normally use separately via multiple different services and paying twice the price for it. Although it seems like a real competition killer, because of offering more for less money, still the market is overruled by … [Read more...]

UserVOD: User Experience Improvement For Mobile Applications

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UserVOD is a useful tool service that enables iOS mobile application developers obtain insights into how users are using their apps. It achieves this by recording user sessions and capturing their actions and gestures. In addition to this, it provides aggregated visual analytics (such as heatmaps) via its dashboard. In this way, the developer would be able to know for example, … [Read more...]

6 Ways To Recruit Participants For Remote Usability Testing

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One of the main pillars of the user-oriented design involves testing your own assumptions and design solutions. Usability testing is very important in the design process. It allows you to verify ideas, helps to reduce the costs already at the initial stage of design and allows you to explore the user expectations. These have significant meaning when it comes to the user … [Read more...]

Usability Testing Of UK Cinema Websites – Part 2

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In Part 1 of this article, we have seen the usability problems encountered by users when they try to book cinema tickets for kids on a Saturday morning. The websites that were tested were all UK cinema websites: CineWorld, Empire Cinemas and Odeon Cinemas. This article shows two other tasks that were performed by users during the same usability testing session, namely the … [Read more...]

Usability Testing Of UK Cinema Websites – Part 1

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During a recent spot of unavoidable eavesdropping in a slow-moving queue, I overheard two ladies expressing great frustration at their less-than-positive experiences on cinema websites. This reminded me of usability testing on UK Cinema websites that we had carried out in late 2011. Back at the office, I dug up the video clips of user testing that we had recorded back then. … [Read more...]

Low Cost User Experience Testing

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User experience testing and usability testing are absolutely essential for the creation or editing of a successful website. While it is important for all types of websites, testing is particularly important for e-commerce and other complex websites where users will need to do navigating through several pages in order to achieve their objectives. … [Read more...]

An Introduction To A/B Testing

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A/B Testing isn't a new term. In fact, many canny marketers and designers are using it at this very moment to obtain valuable insight regarding visitor behavior and to improve website conversion rate. Unfortunately, A/B Testing still remains in the dark for most online marketers and web designers. The technique is still underrated as opposed to comparably valued methods like … [Read more...]

Paper Prototyping As A Usability Testing Technique

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Paper Prototyping is a technique that consists of creating hand drawings of user interfaces in order to enable them to be rapidly designed, simulated and tested. As simple as this technique may look like, it has been effectively used since the 1980s and is likely to continue to be used with a guaranteed degree of success for many more years to come. The objective of this … [Read more...]