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They say write what you know, so as it was for my latest Usability Geek piece, this week I am writing about ... writing. However, while last week's article focused on UX writing, this one concerns itself with a different kind of scribing: a usability test …
[Read more...] about 8 Tips For Writing A Smarter Usability Test Script
Does anybody honestly like support ticketing systems? Users across the board are often united in their antipathy: from the support agent handling the ticket to the customer submitting it. After all, support ticketing systems are slow, monolithic, and …
[Read more...] about Stop Forcing Users To Submit Support Tickets
Power user. The very term evokes a sense of authority and prowess. Your power users are that segment of your user base with in-depth product knowledge and are the most active, expressive and influential members of your product's community. In other words, …
Every couple of days, search engines update their algorithms and marketers respond by forming new SEO guidelines. So as technology continues to advance, SEO strategy needs to adapt ever faster. Instead of trying to keep up with the whims of Google's web …
In user experience, not all tasks are created equal. Think of the tasks you associate with being exciting. Prototyping, designing a user interface, working on a slick product upgrade, and generally, anything pertaining to 'new' would qualify as …
[Read more...] about Give Usability Maintenance A Seat At The Table
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