Usability Geek
Usability & User Experience (UX) Blog
Attracting customers to your store - whether online or offline, and getting them to transact with you is the primary goal of nearly every business. While millions of dollars’ worth of advertising, research and software are deployed to get customers to …
[Read more...] about Reimagining Your Website As A Tool For Customer Retention
Joe Smalley, an associate of mine, runs his own small business. It functions primarily online but serves clients in various cities across the country. We have already written about the importance of customer user experience for SME’s. This article is a …
[Read more...] about Enhancing Your Customer Service With UX in Mind: A First Hand Account
When it comes to business, presentation and simplicity is everything. Customers will be more inclined to buy your products or services if you radiate an aura of professionalism – which isn’t always the case if you don’t have a permanent office solution. A …
[Read more...] about Improve Your Customer Experience With Virtual Offices
A Customer Journey Map (CJM) is a very helpful tool that represents the whole interaction with a product or service in a transparent manner. It clearly points out the strengths and weaknesses of each stage of the interaction - particularly those that …
[Read more...] about Customer Journey Maps – A ‘Quick And Dirty’ Technique To Create Them
Planning the perfect Customer Relationship Management, or CRM, software is not an easy feat. Many companies don’t understand the tremendous responsibility that goes with such a task, and that’s why so many of them suffer afterwards. There are several …
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