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Usability & User Experience (UX) Blog
There's an old customer adage — you get what you pay for. However, in recent years, that's not always been the case. Cheaper products tend to have less features, but sometimes outperform their more expensive counterparts. For example, certain cell phones …
[Read more...] about Usability and Affordability: The Perfect Match for Customer Retention?
Joe Smalley, an associate of mine, runs his own small business. It functions primarily online but serves clients in various cities across the country. We have already written about the importance of customer user experience for SME’s. This article is a …
[Read more...] about Enhancing Your Customer Service With UX in Mind: A First Hand Account
User Experience (UX) practitioners may encounter a scenario whereby they need to apply their experience and expertise within the Financial Services (FS) sector. This engagement can take various forms that range from consultancy to recruitment. These in …
[Read more...] about 4 Prerequisites For User Experience Practitioners In Financial Services
Google’s latest search algorithm, dubbed Hummingbird for being precise and fast, has sent marketers and business owners into a panic over their Search Engine Optimization (SEO) efforts and search traffic. However, this Google algorithm update extends …
[Read more...] about Google Hummingbird: A User Experience Perspective
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