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When it comes to a solution you are using, 'if there's something weird, and it don't look good, who you gonna call? ... Tech support!' (yep, that was a reference to Ray Parker Jr.'s Ghostbusters theme song) Technical support teams bust user issues day in, …
[Read more...] about Technical Support Teams: The Secret Sauce To UX Success
In design, 'boring' is often treated as a dirty word. And it is not just in design: the boring fallacy is pervasive. The notion that 'normal is boring' is commonly spouted as a call to embrace eccentricity, and most of us have heard the much-quoted …
Most of us are old enough to remember the days before internet ubiquity. My primary school self, for example, used a trusty Microsoft Encarta CD-ROM to help with homework projects – usually over the sound of a parent marvelling at how easy kids these days …
[Read more...] about The Evolution From Invisible Design Towards The Invisible Interface
You enter an office for the first time. The first thing that greets you is the view of a glowering receptionist, slumped deep into their chair and chewing gum brashly. You take a few hesitant steps towards the front desk. The receptionist looks at you, …
[Read more...] about A Bad User Interface Is A Cranky Receptionist
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