Official Usability & Web Site Guidelines of Governments From Around the World

Official Usability & Web Site Guidelines of Governments From Around the World
In most countries, including the United States, the government is the largest single producer, collector, consumer and disseminator of information. With such a strong presence in the daily life of its citizens, most governments, as well as their agencies, develop their own web sites from which they render a number of services. Just like any other web site, these sites operate in an environment that includes their own internal goals and those of their customers.

Governments are publicly accountable. Thus, their web sites and those of their agencies need to justify Return On Investment (ROI). If these sites do not meet the visitors’ needs, then the number of complaints from unsatisfied citizens will proportionally increase with traffic. Due to the fact that governments must adopt citizen-centric approaches, such disservice has larger repercussions. This is why usability plays such a pivotal role in the web sites of governments and those of their agencies.

So as to ensure adequate and uniform usability and user experience throughout all their web sites, governments very often issue their own sets of guidelines and best practices. This post contains a collection of such guidelines.

The following guidelines are publicly available and have been retrieved from government web sites. The list is by no means exhaustive so if you find other official governmental web design and usability guidelines, please feel free to send them over.

Australia

Official Usability & Web Site Guidelines of Governments From Around the World - Australia

Canada

Chile

Official Usability & Web Site Guidelines of Governments From Around the World - Chile

Colombia

Official Usability & Web Site Guidelines of Governments From Around the World - Colombia

Germany

Official Usability & Web Site Guidelines of Governments From Around the World - Germany

India

Official Usability & Web Site Guidelines of Governments From Around the World - India

Italy

Official Usability & Web Site Guidelines of Governments From Around the World - Italy

Malta

Official Usability & Web Site Guidelines of Governments From Around the World - Malta

Netherlands

Official Usability & Web Site Guidelines of Governments From Around the World - Netherlands

New Zealand

Official Usability & Web Site Guidelines of Governments From Around the World - New Zealand

Norway

Official Usability & Web Site Guidelines of Governments From Around the World - Norway

Sweden

Official Usability & Web Site Guidelines of Governments From Around the World - Sweden

United Arab Emirates

Official Usability & Web Site Guidelines of Governments From Around the World - United Arab Emirates

United Kingdom

Official Usability & Web Site Guidelines of Governments From Around the World - United Kingdom

United States

Official Usability & Web Site Guidelines of Governments From Around the World - United States

Uruguay

Official Usability & Web Site Guidelines of Governments From Around the World - Uruguay

  • Sally

    If you go up a level in the eGov Resource Centre, this is perhaps a better starting place for those working in Victorian Government (Australia)

    http://www.egov.vic.gov.au/website-practice.html

  • Richard

    Well done, an excellent idea.

  • Deitrich

    Just because the standards, checklists, rules etc exist doesn’t mean agencies actually follow them. I’ve worked for a number of government agencies in a number of countries and not one of them took it seriously because they wanted to, it was only because they had to, under the threat of an audit or legal action.

    Few agencies are truly held accountable for the crap web sites they publish. Oh and those complaints? They’re easy to ignore.

  • http://twitter.com/ResultsJunkie Laura Wesley

    Cool idea Usability Geek. Thanks for pulling this all together in one spot. The second of three Web Standards for the Canadian Government is out: http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227 There’s a third one coming as per: http://www.tbs-sct.gc.ca/ws-nw/wc-cw/anncs/anncs2-eng.asp

    • http://usabilitygeek.com/ Justin Mifsud

      Thanks a lot for your contribution Laura! Much appreciated.

  • Pingback: Артефакты: отчет по юзабилити-аудиту | UX Experience()