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Does anybody honestly like support ticketing systems? Users across the board are often united in their antipathy: from the support agent handling the ticket to the customer submitting it. After all, support ticketing systems are slow, monolithic, and …
[Read more...] about Stop Forcing Users To Submit Support Tickets
We're already a month and a half into the New Year, and new web design trends are cropping up all over the internet. Other trends have been carried forward from previous years, albeit they have become more mainstream. Design is constantly changing and …
[Read more...] about Top 11 Web Design Trends We Like for 2019
Power user. The very term evokes a sense of authority and prowess. Your power users are that segment of your user base with in-depth product knowledge and are the most active, expressive and influential members of your product's community. In other words, …
Democracy and user experience rarely overlap. Users may be influential, but they are seldom presented with a chance to exercise their vote when it comes to the products and services they pay for. Feedback systems can create the semblance of a …
Should you happen to ask your average UX designer to rank their favourite kinds of projects to work on, 'digital financial services platform' would probably not land in the top five. Perhaps, not even the top twenty, or even the top fifty. Most designers …
[Read more...] about UX Design For FinTech: 4 Things To Remember
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