Roxanne Abercrombie

Democracy And User Experience

Democracy and user experience rarely overlap. Users may be influential, but they are seldom presented with a chance to exercise their vote when it comes to the products and services they pay for. Feedback systems can create the semblance of a …

Give Usability Maintenance A Seat At The Table

By Roxanne Abercrombie

In user experience, not all tasks are created equal. Think of the tasks you associate with being exciting. Prototyping, designing a user interface, working on a slick product upgrade, and generally, anything pertaining to 'new' would qualify as …

Change Aversion And The Conflicted User

By Roxanne Abercrombie

Change aversion, much like change itself, is a divisive topic. One camp asserts that users hate change. Software users have "baby duck syndrome" - imprinting on the first system they learn and judging later iterations by their similarity to the first. …

Is Digital ‘Dumbing Down’ Desirable?

By Roxanne Abercrombie

Software has never been more accessible than it is today. User interface design has never been more straightforward, or more standardised. Today, we can all enjoy websites, products and applications without having to trade in hours of training and …

UX As Tech’s Tranquiliser

By Roxanne Abercrombie

In 2005, a restaurant owner became so frustrated when using his laptop that he threw it into a deep fat fryer. In 2007, police investigated a late-night ruckus caused by an aggravated gentleman hurling his computer out of the window. Moreover, in 2015, …

Democracy And User Experience

Give Usability Maintenance A Seat At The Table

Change Aversion And The Conflicted User

Is Digital ‘Dumbing Down’ Desirable?

UX As Tech’s Tranquiliser

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