What Is The Next Frontier For Human Computer Interaction?

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Imagine this - you are playing a video game and want to interact with the other character. But, instead of using the mouse, you simply rest your eyes on that particular character and almost instantly, you get a response from it. Wouldn’t that be outstanding? Eye-tracking replacing a task usually performed by the mouse! That’s interactivity at a completely different … [Read more...]

5 Human Touches That Grow Conversions Everyday

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Every day we come across newer and smarter ways to alter our websites to make them perform better, offer users a smooth, trouble-free experience, and ultimately result in higher conversions. I believe that there is more to building a great brand and a successful business than just reworking your website’s layout or redoing its SEO details. There’s a very real human side to … [Read more...]

How Difficult Is It to Design User Experience?

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Designers often brand themselves as “User Experience” designers. In fact, it is almost impossible to find a designer today who doesn’t use this attribute in their resume. But the question is: Are they genuine User Experience (UX) designers? In general, the primary concern of UX designers is how the product feels. There is hardly a single right answer to a given design … [Read more...]

Does Your Website Enhance Your Personal Brand?

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Do you know that there are over 1 billion websites (and counting)that are online right now? With competition among online businesses getting fiercer and stiffer, how can you set yourself apart from the rest? It comes down to personal branding. Because you're dealing with people regardless of the industry you're in, building a solid and unique identity for your business is … [Read more...]

Exceptional Tips for Companies Looking to Hire a UX Designer

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As more companies become aware of the massive value associated with providing a remarkable user experience, the demand for effective UX designers is consistently rising. The technology revolution has exposed the consumer to an infinite amount information, while also offering the opportunity for customers to determine the level of their experience, leaving consumers with … [Read more...]

Why improving The User Experience Could Be The Best New Year Resolution

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It is never a bad time to take stock of what works for your business but at the start of a new year, it seems particularly apt to consider all the options. The major part of any assessment process should involve investigating what your users think when they interact with your company, whether that is via the telephone, in person or through your online presence. In fact, the … [Read more...]

4 Ways Video Can Help You Increase Your Sales

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Whether companies realise it or not, video content is increasingly becoming an essential component of every marketing strategy. Not only does it appear in 70% of the top 100 search engine listings (according to KissMetrics), it can also make site visitors 144% more likely to purchase products after seeing it in video, as a report by houseware e-tailer Stacks & Stacks has … [Read more...]

Customer Experience Management Using Cloud Computing

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Why do some companies succeed while others fail? With 8 out of 10 businesses failing (yes, the failure rate is very high!), this question assumes tremendous importance. There are plenty of reasons, why even some of the most highly vaunted businesses fail, but one reason stands out – Their inability to deliver a satisfying customer experience. What businesses tend to forget … [Read more...]

Want To Close More Sales? Try Tablets

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Few things are harder to sit through than a bad sales presentation. No matter what the industry is, the sell is usually a variation of the same formula: The rep stands at the head of a conference table, dryly reciting the script of why his/her product or service is mandatory. Maybe he or she has even compiled slides in Power Point as a visual aid (by “visual aid” mostly we … [Read more...]

6 Simple Landing Pages That Perform Like Charm

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Like mac and cheese. Or gin and tonic. Or crisp white shirts with classic blue jeans. Some things are beautiful in their simplicity. What ups their fab quotient a notch higher is that these are things that combine their undisputable beauty with great functionality. Landing pages have their version of the PB&Js as well. Here’s a look at some landing pages that take care of … [Read more...]

Why A Blog Post + A Landing Page Is A Lethal Combination

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It’s hard to run a business. You know that. And most entrepreneurs gleefully embrace this fact. The reality of it, however, can still give you goose bumps. Think about this: Amazon has been in business more than two decades now and it still doesn’t make much in terms of profit. While investors have undying love for the company, it barely scratches the surface of net … [Read more...]

10 Characteristics Of A Bad User Experience

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Do you know what’s the difference between the biggest and the most profitable companies in the world and the ones that belong to the same domain and yet are not as successful, in spite of their best efforts? The answer lies in two words, or a single phrase, whichever way you want to put it – User Experience. The companies that are literally and figuratively, “owning their … [Read more...]

Live Chat Is The Last Bastion Of Excellent Online Customer Service

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Customer service is one of the most important aspects of retail, and all businesses should invest in a robust support system. This is particularly important for online retailers. According to a recent survey, around 83% of consumers regularly need some form of support when making purchases online. Customer Service - the assistance and advice provided by a company to those … [Read more...]

Reimagining Your Website As A Tool For Customer Retention

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Attracting customers to your store - whether online or offline, and getting them to transact with you is the primary goal of nearly every business. While millions of dollars’ worth of advertising, research and software are deployed to get customers to your store by companies around the world, there is less interest in making sure the customers who do buy from you once come … [Read more...]

Enhancing Your Customer Service With UX in Mind: A First Hand Account

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Joe Smalley, an associate of mine, runs his own small business. It functions primarily online but serves clients in various cities across the country. We have already written about the importance of customer user experience for SME’s. This article is a real-life account that continues to prove how user experience enhances customer services. The Problem Joe recently … [Read more...]

Redesign Your Website For Better UX

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Like everything in life, the online world is in constant flux. As technology advances, new trends catch on and old ones fall by the wayside. Websites have to change in order to keep up with user expectations, but not every change that’s instituted is an improvement. A redesign becomes necessary at some point, but it’s easy to botch the User Experience in the process. Last … [Read more...]

ROI Of Usability

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We all know that investing in usability is essential for creating a simple and intuitive experience for the customer. But some may not consider this enough to justify the costs associated with usability design. However, there are a variety of other benefits that provide a great Return on Investment (ROI) on your usability investment. In addition to the most immediate but … [Read more...]

UX Diary Part 5 – Making Good Products Great

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A couple of years ago, InVision raised 1.5 m in a round of funding. Today it is undoubtedly one of the leading design and prototyping collaboration tool. When Google was born, it wasn't the only search engine on the market. However it is now a technology giant. So you might ask, ‘what was the main factor that set these companies and products apart from the competition?’ The … [Read more...]