"Battle" is too strong a word. "Distraction", may be better. I am referring to Customer Experience (CX) vs. User Experience (UX). And now that upstart, Customer Success has to come along. To some degree I feel it is just new buzzwords vying for attention and position in Google and top consulting fees. Ultimately it all boils down to experience. A few years ago the … [Read more...]
About Nik Page
Nik has worked in UI testing and design since UIs were distributed on floppies and CDs. He has been part of their evolution from those very first days of a public internet in San Francisco. Nik has worked for start-ups and global corporations where he always pushed for better user experience focussed design. Currently he promotes user and customer experience design & strategy as one of the keys to business success. He can be contacted via his site UX Strategy.