A Confusing User Interface And Poor Usability Are Killing Ford’s Quality Ratings

jd-power-poor-usability-ford-quality-ratings

Believe it or not, new electronic systems with poorly designed software are to blame for a substantial decline in Ford Motor Company's quality ratings. According to J.D. Power & Associates, Ford's reputation for quality has been declined rapidly in the last 2 years. Survey data collected by JD Power has dropped Ford from 5th overall in quality 2010 down to 27th by 2012. The … [Read more...]